Shipping Policy

International Tracked Shipping

We are glad to bring our customers great value and service. Please contact our team first for the international shipping. We may offer reduced shipping costs.

Shipping to over 100 Countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

Lost/ Missing Packages

Personal alarm 2021 is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order made for you at no charge.

Some local couriers require re-delivery fees. If such an instance occurs this will be the responsibility of the customer.

Customs / VAT

We are not responsible for any custom fees or VAT once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and you may get custom & VAT fees when they arrive in your country.

EU&UK: VAT is charged at the Point of Sale (included in price) and paid by us. (NO EXTRA FEE WILL BE CHARGED TO YOU)

EU from the 1st July 2021: We pay the VAT / Customs fee via our fulfilment partner. Your package will arrive safely with no extra fees or delays. 

Shipping Times

Shipping time varies by location. 

*This doesn’t include our 24-48hr processing time.

*All shipping times exclude clearance/customs delays. Some delays are beyond our control and we ask for your patience if this occurs.

Tracking Information

You will receive an email with a tracking number once your order is shipped so you can track your package every step of the way. 

My Tracking Says "No information available at the moment."

It takes 2-5 business days for the tracking information to update on the system for some shipping companies. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. This is because some products require special shipping lines due to batteries etc. You will receive 2 tracking numbers for your order if it is shipped separately.

If you have any other questions, please contact us, and we will do our best to help you out.

Note:

In many areas, Saturday and Sunday delivery may not be available. Otherwise, our shipping methods apply to business days only, not weekends or holidays.